FAQs

A hire company offer you products to hire over a time period. We deliver, build and leave your product on site for you to style, have fun with and enjoy your event.

For orders of furniture only, our hire period covers 3 days. We work extremely closely with all marquee clients to suit their needs. If you require items for longer than this or to cover multiple events, an extra charge will be added to your hire.

Yes, in peak season there is a $1250.00 minimum hire EX delivery charges.

Your marquee site must be the size of your marquee + at least 1m radius around the space. This is a non negotiable detail for your marquee.

We are a hire company, but one that takes great pride in our product. We keep our inventory in great hire condition, including painting, cleaning and repairing frequently. But please remember when hiring, this product is not brand new. It has been used on hundreds of beautiful events, and is maintained by our amazing team. But if you would like brand new product, we suggest buying brand new.

Yes you can! Get in touch at hello@lucysevents.com and we will send through all you need to know.

YES! Lucy’s have warehouses in Auckland and Palmerston North and from there we DELIVER NORTH ISLAND WIDE!

For our furniture orders, you can expect delivery the day before your event and pick up the day following (unless organised otherwise). Marquee clients are worked with on a case by case basis.

We get in touch with all clients 2 months out from your event, to discuss logistics and details. You are then added into our delivery systems and receive automatic updates throughout the process leading up to your event date.

Yes! Our staff can set up everything. We work closely with each individual marquee client to create floor plans and layouts to ensure the event day is as stress free as possible. We set up all internal furniture within the marquee to the specifications. All the outdoor furniture is left within the marquee until the morning of the wedding, when your loved ones or co ordinator can place the items outside.

If you do not have a Lucy’s marquee but would like us to set-up your items, please let us know so that we can factor this into your delivery and add costs for set-up. If you are not on site, and have made no previous arrangement for set up, the Lucy’s team will neatly stack all your items in a convenient location for you.

We suggest you do not keep furniture outside, even on a lovely day. All items should be covered, up until use, and then brought inside after use. Please note ALL dining furniture is indoor furniture, it can not be left outside in the elements, either intense heat or rain. This may affect the furniture and cause bowing or damage.

Yes! We have a showroom in Auckland, so you are welcome to book an appointment through our website to come and view our ranges.

No booking with Lucy’s is secured until a 35% deposit is paid. This is non refundable and non negotiable.

Please note if your marquee is not on grass or our pegs can not got directly into the ground, we will include water weights (200kg) per marquee pole. Please ask if you would like an image of our weights for reference.

PLEASE NOTE - You must have water available on site for these and please ask us if you need help sourcing water.

All deposits are non-refundable or negotiable and we highly suggest you read through our T&Cs here to ensure you understand everything before placing an order with us.

Of course! We completely understand. We require final numbers 90 days before your wedding or event, and allow a 10% change in all invoices up until then.

Absolutely. When and where available, you can make changes to your furniture styles!

Your ideas may change, you may want to add items you didn't think of before, or due to increased numbers, you may decide on a different chair option, and if you communicate that to our team, we will do our absolute best to accomodate!

We suggest booking in key items such as your marquee, dining table and chairs, and any items you have your heart set on as soon as possible to ensure you don't miss out.

Please allow a full day for a marquee build, including furniture set up. Our staff will be on site for approx 8 hours for a 10 x 20m marquee, and more or less depending on your marquee size, if you require flooring etc.

4-5 staff members will be onsite throughout the day.

All Lucy’s marquees are NZ made and meet all Health & Safety & Fire standards.

All Lucy’s marquees are made from UV protected fabric, looking after you and your guests in all weather conditions.

Marquees must be built on a flat, grassed site unless otherwise specified. Lucy’s assume marquees are being installed on flat, grassed areas unless specified otherwise by the client, and that our vehicles have access to the site. Weights are not included in this quote. If we arrive to site and the site is inadequate this is the clients responsibility, no Lucy’s.

Lucy’s are happy to conduct site visits, just ask!

All Lucy’s clients have the option of floor plan layouts, designed in-house at Lucy’s. This can ease the stress of set up, and our staff arrive with your confirmed floor plan. They will set up accordingly, making life stress free!

Some marquee sites may require council consent. This is the responsibility of the hiree, not Lucy’s, although we are happy to help where needed to make sure receiving council consent is a stress free and simple procedure.

The New Zealand Building Code (NZBC) requires each marquee, or each group of marquees, to obtain a building consent for the relevant local authority, eg Thames Coromandel District Council (TCDC), if it is over if it over 100m2 in size on public or private property.

It is always the responsibility of the land owner to obtain building consents and to ensure that the marquee complies with all temporary building and fire safety requirements under the NZBC. If the land owner is not the hirer of our equipment, then it is the hirer’s responsibility to obtain consent. If requested Louisiana Lucy Ltd will arrange for this consents on your behalf – please consult us for consent fees. Louisiana Lucy Ltd strongly recommends you understand and comply with all required laws and regulations relating to marquees, fire safety and functions and events. When hiring our equipment you will be deemed to have complied with such rules and regulations, even if we erect marquee(s) or other equipment on your behalf.

The “person in charge” (or the equipment hirer) of a function or event is responsible for ensuring the marquee remains code-compliant at all times. This includes ensuring all required safety equipment is present and that exit routes from the marquee are not obstructed.

The “person in charge” of a function or event is also responsible for ensuring the safe and legal use of all dangerous or hazardous goods. This includes the use of diesel, kerosene and LPG for heating and cooking appliances.