I have booked my furniture, now what?
First Steps
What is the next step after I book in my wedding?
First off, remember to communicate with us any non-neogtiable items you know you will need or want. There is so much that will be unknown when you first book, but if you KNOW you want white bentwood chairs, please let us know.
A tip from Lucy’s
A gentle reminder, that unless you have booked coordination with our team, we are a hire company, so although we try our best to go above and beyond what is expected of a hire company, it is our clients responsibility for their order and all aspects of their hire with us.
When should I book a showroom appointment?
We suggest approx 9 months out is the perfect time to book an appointment, if you are wanting one.
Can I get help from someone at Lucy’s if I need?
Of course, we are happy to offer advice where we can! It is best to either email or book in a phone consultation. You can contact us whenever you need.
After your booking is confirmed, we will be in touch a few times too:
3 months out - we will be in touch to gather logistics information for your booking, as we begin to schedule all our delivery and collections around your event dates.
1 month out - we will email with your confirmed logistics information.
If you would like to add to your booking, make changes or chat through anything, you will need to contact us.
When should I make my furniture choices if I am still unsure?
Furniture choices and colours can take a bit of time to decide on, and that is OK! If you know what you want or have any must-have items, we suggest confirming these as soon as you know, to ensure they are reserved for you. We recommend getting in touch with us 6-9 months out if you haven’t already made those decisions.
Please be aware though that as a busy company, sometimes your first choice will be unavailable as we do not have unlimited resources, but we do our absolute best to help achieve your dream look and style - if you are set on a certain look or style, you will need to make that clear to us at the time of booking, so we can book in those specific items and avoid disappointment if booked out.
A tip from Lucy’s!
Make sure throughout the process, you are referring back to your picking list, making sure items are correct, numbers are correct and you know exactly what you are ordering. It is the clients responsibility to make sure all the details are correct, as the items you confirm and pay for are the items that will arrive on site.
On The Day
When will you deliver our order?
Due to the large number of orders in the Lucy’s system, we begin the logistics for your month, 2 months out.
2 months out from your wedding date, you will receive an email with logistics questions relating to your pack in and pack out. From there, our operations team will book in your delivery and pick up. Please note that these logistics details must include ALL specific details.
We can not confirm times and dates before then but if you have very specific times or dates, please add that to your logistics email and we can do our absolute best to work around these.
A tip from Lucy’s!
If you, as the hiree will not be on site for your build, or you won’t be there at the end of the day when our team need sign off, PLEASE dedicate someone you trust and has an overview of your order to be on site for sign off. We will not return to site if everything has been signed off.
Can we change our numbers or add things on last minute?
You are able to make changes to numbers up to 25%, 90 days before the wedding. By then you will have a good idea on RSVP’s so it is the perfect time to finalise numbers. After 90 days, you are able to make changes where possible, but this will not affect your final invoice. Our full T&Cs can be found here.
If you realise you have forgotten something, or plans change and you need extra items, of course you are able to add those on. But please note sometimes styles or items may be fully booked out by then. We will do our absolute best to find an item that will work for the situation, or point you in the right direction of an alternate company who may be able to help!
Will you set up all our furniture on site?
Unless specified to our team in your logistics email that you need furniture set up on site, we will not know and will place all furniture in a neat and tidy area of your venue.
Please note ALL dining furniture is indoor furniture, it can not be left outside in the elements, either intense heat or rain. This may affect the furniture and cause bowing or damage. We suggest covering any items being set up on the day with tarps or something similar to ensure they are not exposed to either heat, which could potentially bow wooden tables, or rain showers which will cause irreversible damage. This is the clients responsibility.
What if something stops working or we need help with an item when Lucy’s has left our site?
Although this is rare, it absolutely can happen! This is why we have created our “troubleshooting” section of the portal. If you still need help, you will have the contact details of your local operations manager who will always be available to help you.